Holy AutomationDispatch · Wednesday, August 13
Truck board
Tech · van
7a
8a
9a
10a
11a
12p
1p
2p
3p
4p
DM
Dale Mercer
V-04 · NATE Sr
Halversonno-cool · 5T heat pump
→
Pell · I&O3T condenser fan
→
Calhoun PM2-system tune
Whitfieldlow refrigerant · R410A
Ruiz install assist5T condenser set
JL
Jasper Lin
V-07 · NATE
Bryce — no ACcap blown · stocked
Tideland Realty3 units · commercial
→
Park · ductworkreturn leak suspected
Hoffler PMfilter + coil
Greer — draincondensate float
Ashton — thermosmart-stat install
SO
Sienna Ortiz
V-11 · install lead
Magnusson — 5T heat pump installcondenser + air handler · day 1 of 2
→
Wadmalaw retestrefrigerant charge check
Survey · Follymanual J prep
RB
Rico Bauer
V-02 · senior
Sloan — no ACCB tripped · breaker
Hartwell · airflowblower wheel clean
Vega — quotereplace 18yo system
Mosely PMspring tune late
Carter — leakUV dye traced
Lim — thermoEcobee replace
Walsh — emergadded by Aero · 2:48p
MA
Marcus Ahn
V-09 · apprentice
Devereaux PM2 systems
Beaumont PMfilter swap
Otsuka PM3 sys · annual
Dunn — retestcallback · 14d
Hayes PMcap test + clean
Reyes PMcoil clean
Ride-along · Ortizinstall assist
KP
Kira Patel
V-05 · NATE
Cordial HotelRTU-3 commercial · contract
→
Holcombeelderly · priority
Walker · zoningdamper fault
Mehta · IAQUV light + media
Park PM3-yr loyal
Aldobrandimini-split tune
TG
Crew Garza
V-13 · install · 3
Whitmore — full system change-out · 4-ton dual fuelcondenser + AHU + line set + pour pad · 2-day · day 2 of 2
→
Yard resetrestock
Service
Install
PM tune
Emergency
Aero re-routed 6 stops at 06:14 — saved est. 47 windshield-min
Service tickets · open · this morning
The queue
Prio
Customer · issue
Equipment
Tech
ETA
Quote
P1
Halverson · Sullivan's Isl.
"House is 84° — kids home." Capacitor failed; Aero pre-stocked truck.
Carrier 5T HPSN · 2018 · 24-7-A4
Mercer · V-04NATE Sr · 8 mi
07:42arr ✓
—
P1
Holcombe · West Ashley
86yo · mod. respiratory · flagged elderly priority by Aero.
Trane 3T XR162019 · install ours
Patel · V-05NATE · 11 mi
09:15en route
—
P1
Bryce · Mt. Pleasant
No cool · run cap blown. Truck-stocked replacement.
Goodman 4T2016 · GSX16
Lin · V-07NATE · on-site
07:58arr ✓
$284
P2
Pell · Folly Beach
Reduced airflow · cond fan motor seized. Coastal corrosion suspected.
Lennox 3T XC212017 · salt-rated
Mercer · V-04after Halverson
10:30scheduled
$612
P2
Whitfield · Daniel Island
Uneven cooling — likely low refrigerant. Leak search included.
Bryant 4T2014 · 18yr life
Mercer · V-0411:30
11:30scheduled
$340+
P2
Cordial Hotel · RTU-3
Maintenance contract · variable speed compressor fault code 14.
Carrier 10T RTU2021 · 50TC
Patel · V-05commercial
07:45arr ✓
contract
P3
Vega · West Ashley
Quote: replace 18yo system — failed cap 3rd time. Customer warming up.
York 3T (legacy)2006 · R-22
Bauer · V-0211:00
11:00scheduled
$11,400 est
P3
Ashton · downtown
Smart thermostat install · customer-supplied Ecobee 5.
2-stage gas + AC2020 · ours
Lin · V-073:30
15:30scheduled
$185
7-day forecast · NOAA · KCHS
Heat load · this week
Wed · today
Aug 13
96°
76°
Load · SEVERE
Thu
Aug 14
98°
78°
Load · SEVERE
Fri
Aug 15
94°
75°
Load · HIGH
Sat
Aug 16
86°
72°
Load · MOD
Sun
Aug 17
82°
70°
Load · LIGHT
Mon
Aug 18
84°
72°
Load · LIGHT
Tue
Aug 19
90°
74°
Load · MOD
Heat advisory Thu–Fri. Aero pulled forward 7 PM tunes from next week to today, opened OT slots Thu evening, and texted 14 elderly customers offering same-day priority. Sunday rain → flip 4 install slots to ductwork days.
After-hours agent · Aero
Booked at 2:14 AM
DH
My AC quit. House is 84 and the kids can't sleep. Anyone there??
A
Hi — I'm Aero with Climate Comfort. I'm sorry, that's miserable on a hot night. I have you down for the 5-ton heat pump we serviced in May, correct? I can put you first on Dale's truck at 7:30am — he can also bring a portable while diagnosing if you'd like.
Diagnostic $89 · waived if repair > $250 · ETA confirmed
DH
Yes please. The portable would be amazing.
A
Done. Dale will have a 14k BTU portable — I've added it to his V-04 inventory. I'll text confirmation now and a tracker link at 6:50am. Try to sleep on the lowest floor; I'll have him there by 7:30.
Booked · added cap to truck · sent SMS · marked elderly preferred ✓
Drafting · Walsh callback
23 overnight · 0 missed · 7 same-day booked
This week's numbers · Aero
Hours back
Calls answered · 24/7
312
▲ 0 missed · 100% pickup
Same-day booked
184
▲ +47 vs prior wk
Hours back to office
38h
CSR + dispatch
Conversion · call → job
71%
▲ from 49%
Truck inventory · Aero re-stock
Parts · trucks
Part
Stock · 14 trks
Bar
Status
Run capacitors · 45/5 µFmost-used · summer
28 · low
order ✓ · 8a
R-410A refrigerant30 lb cylinders
22
stocked
Condenser fan motors · 1/4 HPuniversal · 6 SKU
7 · low
order ✓ · 9a
Filters · MERV 11 · 16x25x1most-used PM
186
re-stock 9a
Contactors · 2-pole · 30Asummer-spike SKU
42
watch
Smart thermostats · Ecobee Proupsell SKU
31
stocked